TERMS & CONDITIONS
JAK JAES LTD TERMS & CONDITIONS (T&C)
The terms and conditions for use of the JAK JAES LTD website are detailed below.
We reserve the right to alter these terms and conditions at any time, and therefore you should review them before purchasing a product from the JAK JAES LTD website.
PRODUCT REPRESENTATION ACCURACY
JAK JAES LTD have taken great care in presenting the products on our website and every effort has been made to illustrate colours, size accurately. However, this is not always possible due to factors including, but not limited to;
Variations within the manufacturing process.
Differences with your screen resolution and display colour calibration.
Slight dissimilarities with digital reproduction on different web browsing platforms.
Due to these factors, there may be minor variations within the specifications, and we cannot fully guarantee that the true colour/size of the jewellery you purchase will be an exact representation of what is presented on our website.
We strive to present the most recent and accurate information on our website at all times. However, there may be occasions when some of the information featured may contain unintentionally incomplete data, typographical errors, or inaccuracies. Any errors are unintentional and we apologise in advance if you have observed any unintentional errors.
We reserve the right to amend errors, or to update product information on our website at any time without prior notice.
JAK JAES LTD are the owners of the copyright of this website and all materials on this site including; photographs, graphics, design and text.
You may not copy, edit, transmit, or remove any Trademarked/registered/unregistered material on this website (including reproductions, publication, alteration, distribution) without prior written consent from JAK JAES LTD
These General Terms and Conditions of Sale apply to any products you purchase from JAK JAES LTD through our website.
Please take a moment to read these terms and conditions carefully, before completing an order through our website, you will be asked to confirm that you have read, understood and that you agree to all of the terms and conditions. If there are any points in our T&Cs that you do not agree with you must not proceed with placing an order through the website.
You must be 18+ years old to make a purchase from our website.
Payment in whole, by credit card or debit card, is required before dispatch of goods.
Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.
We always try our hardest to meet or exceed our customers’ expectations. We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.
We must stress that during busy seasons and unprecedented times, some deliveries may take longer than expected. This is a situation which is out of our control, but please be assured that our courier will try their best to deliver your item within the quoted timescale.
RETURNS AND REFUNDS
As a valued customer we want you to be happy with the items you have ordered. However, in the unfortunate event you are not completely satisfied with the items(s) you have received, simply return it to us at any time within 30 days of receipt.
Your right to cancel an order starts the moment you place your order and doesn't end until 30 days from the day you receive your goods.
If your order consists of multiple items, the 30 day period begins when you receive the last item in your order.
The Consumer Rights Act, which came into force on 1st October 2015, states that the retailer is responsible for the condition of the goods until the goods are received by you, or by someone else you have nominated to receive them on your behalf such as a neighbour. This means that we, the retailer, are liable for the services provided by the couriers we employ.
Please retain all original packaging and wrap the items securely in their original packaging where possible and affix a return address label.
We strongly recommend that returns are sent by 'insured registered delivery' (to the value of your purchased item(s)).
Please obtain ‘Proof of Postage Certificate' from your post office/courier, as we cannot be held responsible for items which are lost upon return to us and will only issue a refund for the goods once they have returned to us and found to be in good order.
In the unfortunate event that you receive a defective product, or part of your order is missing, please contact us and we will work quickly to rectify the issue. We may ask that you provide images, or request further information so we fully understand the problem and can solve the issue as soon as possible.
We are not responsible for return postage other than for incorrectly supplied, defective or damaged items. Return postage for items returned for any other reason shall be solely at the customers cost.
Please note that earrings including earring pendants are non-returnable for reasons of hygiene and safety. This does not affect your statutory rights.
Confirmation of your return will be received via email, please send your return to the following address:
JAK JAES LTD
THE BUSINESS EXCHANGE,
We will contact you by email when your refund has been processed.
We offer a complimentary engraving service on eligible pieces. The ability to engrave each piece will be detailed on the product page of eligible pieces.
Please note: Engraved or personalised items are non-returnable, and non-refundable unless they are found to be faulty.
It is vitally important that when you place your order for item personalisation, you check all of the details, including spelling, dates, grammar and punctuation, and ensure they are correct, as any errors on your part are non-refundable.
Should you return an item because of a typographical error on our part, or if the items is defective, then we will replace the item, or refund the full value of the item.
Please do not hesitate to contact us to check on the status of your order, or if you have any questions regarding our jewellery, the use of our website, or a general customer enquiries about JAK JAES LTD.
We will reply to you as quickly as possible during our normal working hours.
Monday to Friday 9am - 6pm.
JAK JAES LTD
THE BUSINESS EXCHANGE,
VAT No. 258 9696 29
To help us at JAK JAES LTD provide the best possible service, we capture personal information about you, but we respect and protect your privacy stringently and do all we can to honour the trust you place in us by being transparent about what personal information we retain and how we use it, vowing to handle your data securely and lawfully at all times.
This information is to make you aware of how we collect and protect any personal information you provide to us and how you can limit what personal information we obtain from you and what we do with it. It sets out how we intend to use your information, who we will share it with and what rights you have about use of your information.
This notice applies to all our communications at JAK JAES LTD however you provide personal information to us, whether you visit us via our website, or contact us on social media, telephone, email, write to or text us.
Here we provide you with details about:
What personal information do we collect?
How we use your personal information.
Your legal rights relating to your personal information.
How long do we keep your data?
WHAT PERSONAL INFORMATION DO WE COLLECT?
We may collect the following general information about you:
Your name, age/date of birth and gender
Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and email address
Purchases and orders made by you
Your online browsing activities on our website
When you make a purchase or place an order with us, your payment card details
Competition, survey and subscription responses
Your communications with us.
This list is not exhaustive and in certain instances, we may need to collect additional data.
Some personal data is collected directly, for example when you set up an online account on our website, or send an email to our Customer Services. Other personal data is collected indirectly, for example, when you browse through our website or purchase online through our website.
HOW WE USE YOUR DATA
JAK JAES LTD may collect your personal data:
To provide goods and services to you
To manage your account, that you hold with us
To clarify your identity
For crime and fraud prevention
To contact you electronically regarding promotional offers, events, products which we think may be of interest to you
For market research purposes
To process competitions and identify/contact winners
To contact you regarding updates on our latest offers and events
We will not disclose your personal information to any third party
We will never sell or rent your personal information to other organisations for marketing purposes.
YOUR LEGAL RIGHTS RELATING TO YOUR PERSONAL INFORMATION
You have the following rights regarding your personal data which we may have collated:
The right to erasure: You have the right to request that JAK JAES LTD erase your personal data, under certain conditions.
The right to be informed about our processing of your personal data
The right to access: You have the right to request JAK JAES LTD for copies of your personal data.
The right to restrict processing: You have the right to request that JAK JAES LTD restrict the processing of your personal data.
The right to rectification: You have the right to request that JAK JAES LTD correct any information that we have gathered from you that you believe to be inaccurate.
You have the right to opt out of receiving promotional communications at any time, by contacting our customer services via email at JAK JAES LTD or post to:
JAK JAES LTD
THE BUSINESS EXCHANGE,
You can also unsubscribe to our newsletter by clicking the "unsubscribe" link in our emails.
HOW LONG WILL WE KEEP YOUR DATA?
We will not preserve your data for longer than necessary for the purposes set out in this notice. Different retaining periods apply for different forms of information.